Unfortunately the hotel is understaffed and undertrained. The online key unfortunately rarely worked and I repeatedly waited in line at the front desk so that they could reset my digital key. The online process also meant not having to go to the front desk as your phone had a digital key to access your room. I gave credit details and chose my room online. There were too many issues that went wrong: I used the online checkin with the Hilton app. Finest Punta Cana By The Excellence Collection All Inclusive. ![]()
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